Communication is the bedrock of teamwork, and having a free flow of information in our Absolute Consulting Group offices is what enables us to create cutting-edge campaigns. However, not every team has the advantages we do. Fret not, though – the methods our executives use to ensure that each associate has a voice can be implemented anywhere:
- Hear the Silence: One way our Absolute Consulting Group leaders learned to gauge the openness of our environment was by honing their awareness of silence. To do this, ask yourself the following question: When was the last time one of your team members told you that you were wrong or let you know there was a problem in the company? If that hasn’t happened, you’ve probably given the impression that it is forbidden.
- Listen, Then Speak: It’s easy to get caught up in your own replies when listening to another person speak, but resist the temptation. If you jump in immediately with a solution – or worse, interrupt – you’re signaling that the other party’s ideas aren’t worth listening to. Carefully consider their ideas first, then respond. It’s second nature to us at Absolute Consulting Group, and it serves us well.
- Use the Pause: You may have discovered that members of your team seem unwilling to share ideas for fear of being criticized or drawing your ire. Here’s how to promote open discussion: ask for input, and then…wait. Wait for at least 45 seconds. It might seem like forever, but this is a surefire way to get people talking.
How does your organization encourage open communication?